Vaga Para: Vodashop Supervisor (m/f)

Vodashop Supervisor

Organização: Vodacom
Data de Fecho de Candidaturas: 13 de Agosto de 2026

Sobre a Vodacom

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

O que fará

Propósito da Função:

Vodashop Supervisor is responsible for guaranteeing excellent customer experience by ensuring resources, services, operations, and customer focus all over the store. It is responsible for monitoring daily sales, stock management (stock availability, stock requisition, stock reconciliation), Mpesa and Super-agent tills operations and daily counting & reconciliations.

Controlo:

Attendance and evaluation of the agents; maintain good levels of customer service as well as interaction with different support departments, (warehouse, finance, IT helpdesk, security, Retail operations) proposing measures aimed at the best service, always preserving the Vodacom Group policies.

Responsabilidades Principais:

• Ensure that Sales and TNPs Targets are achieved by Managing the Customer Service Agents and store
• Opening and Closing of the Store, as well as the process of bank deposits, Stock counting, Agent & Super-agent daily reconciliation. Reconciliation of physical stock versus x3 system
• Develop and implement personal development plans, manage staff according to requirements and ensure the good performance of each
• Manage disciplinary personnel issues in accordance with the labor law in place

O que procuramos

• Bachelor’s degree or Degree in Economics and Management / Accounting and Audit, Marketing and / or related area
• Training in stock management and team management is an advantage
• Further diplomas and certificates in Distribution, sales skills, team/HR management will be an advantage
• Minimum 2 to 5 years professional experience in sales and distribution
• Customer FOCUS – Customer centric
• Creative and innovative thinking
• Problem solving and Analysis
• Understanding leadership and strategies

Compromisso com a Diversidade

At Vodacom, we believe diversity drives innovation. We encourage talented, ambitious, and passionate women to apply and join our team. If you are looking for a workplace where your voice is valued, your growth is supported, and your ideas can make a real impact, this is your opportunity. Apply today and help us shape a more connected, inclusive, and digital future.

Marcado como: Vodacom Moçambique