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Banco Absa
Job Summary
To ensure efficient processing and control of cards operations functions in accordance established procedures with additional daily tasks as directed by the Cards Operations Manager
Job Description
- Responsible for cards complaints handling
- Responsible for reconciliation of cards General Ledger
- Responsible for chargeback resolutions on SIMO, VISA and Mastercard
- Effectively manage the day-to-day operations of the team
- Maintaining a high level of performance to deliver effective and efficient cards complaints management and customer service
- Providing quality training and coaching to the team to align operational requirements and competencies
- Providing relevant and timely case data to the Cards Operations Manager
- Identifying and analyzing root causes of complaints, engaging stakeholders on recommendations and driving implementation of continuous improvement activities
- Ensure business continuity whenever necessary
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Localização: Maputo
Para se candidatar a esta vaga visite absa.wd3.myworkdayjobs.com.
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