Banco Absa

Especialista de Gestão de Reclamações

To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets. Job Description Facilitation of Complaints process: Draw reports from complaints management system and manage exception reports on a daily and filter relevant information, address outstanding […]

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Vaga Para Gestor de Continuidade e Termino de Relacoes com Clientes

Job Summary Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.   Job Description Stakeholder Relationship Mgmt: Continued pro-active stakeholder engagement and involvement on a business, regulator and industry level. | Business Enablement:: Ensure commercially sound Compliance guidance and support in respect of allocated regulatory

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