Vaga Para: Líder de Operações (m/f)

Operations Lead (Senior Manager)

• Reports to: Country Director
• Level: Senior Manager
• Travel requirement: Regular travel within Mozambique to field offices and program sites. Must be able to travel 1-2 times per year internationally for team retreats.

What you’ll do

Build and lead the Mozambique operations team

• Lead the GD Moz Operations team, including procurement, logistics, administration, and HR functions.
• Provide line management to the Office & Procurement Manager and Human Resources Manager, while supporting them to build high-performing, appropriately specialised teams.
• Create clear roles, responsibilities, and standard operating procedures that enable the team to operate independently and at a high standard.
• Build the team’s capacity over time, driving best practice and coaching managers to develop operations management excellence.

Contribute to cost-effective systems for scale

• Help design and build systems and processes capable of supporting a larger program, identifying future needs (e.g. strategic partnerships, team capacity, technology solutions).
• Drive measurable improvements in back-office processes, running regular analyses on speed, cost, resilience and controls.
• Identify and implement opportunities to use AI and other digital solutions to improve the scalability of operations.

Leadership to procurement, logistics and administration

• Oversee Procurement & Administration function through the Office & Procurement Manager, identifying bottlenecks and improving systems.
• Develop and support implementation of a procurement strategy to ensure an efficient, responsive, high-quality, and resilient supply of goods and services.
• Lead logistics and fleet management, ensuring efficient and reliable transport and distribution across Mozambique’s operations.
• Oversee budgeting and procurement planning to ensure needs are forecast and operations run smoothly.
• Use data to conduct analyses to identify opportunities to improve procurement and logistics efficiency and value for money.

Support compliance and risk management

• Proactively identify and mitigate operational risks, maintaining a risk register and putting mitigations in place.
• Ensure operations meet GiveDirectly’s global policy standards and local regulatory requirements, adapting for the Mozambique context.
• Work with GiveDirectly’s Corporate Audit function to support internal audits and build systems for a strong control environment across assets, inventory, fleet, procurement and office security.
• Closely collaborate with Finance teams for timely, efficient payment processes, facilitate external audits, and ensure compliance.

Oversee HR

• Oversee HR function through the HR Manager, identifying bottlenecks and improving systems.
• Support the Country Director in implementing and iterating on GiveDirectly Mozambique’s people strategy to scale the team while building talent density.
• Support the HR team to deliver initiatives that strengthen team culture and reinforce GiveDirectly’s values as the organisation scales.
• Drive best practice across recruitment, learning and development, performance management, and HR operations.

What you’ll bring

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
• Significant experience (6+ years) in operations management, with strong expertise in procurement and logistics.
• A track record of strengthening operational functions – taking systems from ad hoc toward structured, compliant, and scalable.
• Strong financial and budget management skills, with experience managing operational budgets and driving cost-effectiveness.
• Experience managing and developing teams, including recruiting and mentoring staff.
• Experience overseeing or working closely with HR functions (recruitment, performance management, learning and development, culture building).
• Comfort in a fast-paced and changing environment that involves a degree of ambiguity and requires figuring things out with limited precedent.
• Highly analytical with a strong attention to detail and a bias toward data-driven decision-making.
• Familiarity with INGO standards, donor compliance frameworks, internal controls, and audit processes.
• Strong cross-cultural communication skills and experience working effectively in matrixed organisations.
• Experience and aptitude leveraging new technologies and AI to advance operational effectiveness. Comfort with an agile and iterative approach.
• Knowledge of Mozambique’s regulatory environment for NGO operations, procurement, and employment law is an advantage.
• Language Requirement: English fluency required; Portuguese fluency is a plus.

Marcado como: GiveDirectly