Vaga Para Supervisor de Operações de Cartões (m/f)

Job Summary

To ensure efficient processing and control of cards operations functions in accordance established procedures with additional daily tasks as directed by the Cards Operations Manager

Job Description

• Responsible for cards complaints handling
• Responsible for reconciliation of cards General Ledger
• Responsible for chargeback resolutions on SIMO, VISA and Mastercard
• Effectively manage the day-to-day operations of the team
• Maintaining a high level of performance to deliver effective and efficient cards complaints management and customer service
• Providing quality training and coaching to the team to align operational requirements and competencies
• Providing relevant and timely case data to the Cards Operations Manager
• Identifying and analyzing root causes of complaints, engaging stakeholders on recommendations and driving implementation of continuous improvement activities
• Ensure business continuity whenever necessary

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Marcado como: Banco Absa