Vodacom Moçambique
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Role purpose:
The International Calling & Roaming Specialist will drive the end-to-end strategy, performance, and growth of international calling and roaming services within the Prepaid business. The role focuses on developing customer-centric propositions, managing pricing and partner relationships, improving customer experience across all touchpoints, and ensuring strong commercial performance.
Key Accountabilities:
- Design, enhance, and manage prepaid international calling and roaming products and bundles.
- Monitor product performance and lead continuous improvements to ensure competitiveness.
- Partner with the roaming team to implement new bilateral agreements and pricing offers.
- Conduct competitor analysis and propose counter-strategies.
- Track, analyze, and report on KPIs including usage, revenue, ARPU uplift, and subscriber penetration.
- Work with Finance to assess business cases and support budgeting cycles.
- Identify growth opportunities in diaspora calling and inbound/outbound roaming.
- Collaborate with CVM, Analytics, and Customer Operations to identify pain points and improve customer experience.
- Develop customer awareness campaigns to improve usage and transparency.
- Coordinate with Marketing and the Agency to develop communication and digital campaigns.
- Ensure frontline teams understand roaming and international calling offerings.
- Ensure visibility of offers on digital channels (App, USSD, Website).
- Support CVM and Digital teams in targeted campaigns.
- Drive adoption of self-service channels for roaming activation.
What we are looking in you:
- Bachelor’s degree in business, Marketing, Economics, Telecommunications, Data Analytics, or related field.
- Postgraduate qualification in Commercial/Marketing is an added advantage. Certifications in telecom roaming, international voice, or pricing appreciated.
- 3–5 years’ experience in telecom, preferably in product management, international calling, roaming, prepaid segment management, or commercial analytics.
- Strong understanding of mobile telecom ecosystem including prepaid, international voice, roaming agreements, and pricing structures.
- Experience working cross-functionally with technology, finance, and marketing teams.
- Strong analytical and commercial mindset.
- Product and pricing development capability.
- Excellent communication and stakeholder management.
- Customer-centric thinking.
- Problem-solving ability and attention to detail.
- Strong Excel and data interpretation skills.
- Fluent in English and Portuguese.
Localização: Maputo
Para se candidatar a esta vaga visite jobs.vodafone.com.
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