Specialist: NMC RAN

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

• Provide a monitoring and specialist support service in the Fault Management RAN area;
• Provide first line technical support for RAN, identify the network faults and escalate them to various levels with the ultimate aim of clearing them within the SLA and maintaining high standards of network quality;
• Perform systems Interrogation and identify the problem, which are not clearly reported by network monitoring systems. This may involve statistical analysis and configuration knowledgeable.

Key accountabilities and decision ownership:

• Monitor, react, log on FMS database all network faults, and service complaints according to FM processes;
• Notify, escalate and report the major incidents as per the fault handling and escalations procedures;
• Diagnose and resolve faults remotely;
• Conduct daily maintenance routine tasks in the RAN Network (Access and Core) in order to achieve the defined KPI’s (CSSR, CRR, CDR and Network Availability);
• Assist in keeping network configuration information and network architecture updated.

Core competencies, knowledge and experience:

• At least 3 to 5 Years work experience within Telecommunications in which 2 years in RAN Network Support;
• Good planning and interpersonal skills;
• Self-disciplined and self-motivated;
• Ability to work on shifts;
• Basic programing and Linux scripting skills.

Must have technical / professional qualifications:

• Degree in Telecommunication, Electronic, Computer Science or similar;
• T3 or BSC. – Must be technically related in hardware, software or systems.

Key performance indicators:

• Network Availability;
• Network Quality;
• Network Logged Tickets Service Level Agreement.

Compromisso da Vodacom

A Vodacom está empenhada em atrair, desenvolver e reter as melhores pessoas, oferecendo um ambiente de trabalho flexível, motivador e inclusivo, onde o talento é verdadeiramente reconhecido, desenvolvido e recompensado. Acreditamos que a diversidade desempenha um papel importante no sucesso do nosso negócio e estamos empenhados em criar um ambiente de trabalho inclusivo que respeite, valorize, celebre e aproveite ao máximo as diferenças individuais das pessoas – não somos apenas multinacionais, mas também multiculturais. Na Vodacom, você terá acesso ao nosso excelente programa de benefícios flexíveis que você esperaria de qualquer empresa global.

Processo de candidatura

A Candidatura deve ser feita através do site oficial da Vodacom Moçambique clicando no botão “Candidatar-se” abaixo/ao lado antes da data de validade.

Local: Maputo

Validade: 13 de Outubro de 2021

Marcado como: Vodacom Emprego Outubro, Vodacom Moçambique