Sales Representative

Probe Mining Mozambique is recruiting a Sales Representative

Key Responsibilities

• Ensure that quarterly customer surveys are completed, identify areas of improvement and come up with interventions. Customer Satisfaction Index (CSI) to be >90%;
• Ensure Sales Transformation Implementation by completing white space analysis and CRM completion month end;
• Effective use of CRM to record customer activities as per the diagnostic sales process month end. Monitor Technical  MIT (Medicals, inductions and training).
• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities;
• Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered;
• Possess in-depth product knowledge and be able to conduct demos and relay objection handling;
• Prepare professional, complete, concise and accurate reports, proposals, booking packages, and other documentation as required for executive-level presentations;
• Analyse the territory/market’s potential, track sales and status reports;
• Keep up with all marketing trends, promotional opportunities and always sell the customer the best possible solutions for their needs;
• Achieve sales goals by assessing current client needs and following and defined selling process with potential buyers, often utilizing product demos and presentations;
• Present the product or service favourably and in a structured professional way face-to-face;
• Coordinate with other sales reps to ensure company quotas and standards are being met, performing market research and regular competitor monitoring;
• Expedite the resolution of customer problems and complaints to maximize satisfaction;
• Selling of solutions to the customer per quarter. Ensure trend analyses are done;
• Two customers to be acquired within a quarter;
• Five customers to be acquired per quarter, once-off purchases ;
• Weekly & quarterly team meetings attendance 0/10 points & Call report to be submitted on Friday;
• Implement digital transformation to improve efficiency of your work.
• Assist all Customers where needed with any fitment or adjustment requirements.
• Attendance of  Product Training and IDP related programmes and drive your own IDP yearly;
• Ensure attendance of  performance reviews each quarter and submission of relevant evidence;
• Ensure attendance of Safety & HR  Induction.
• Adhere to Policies and Procedures as well as confidentiality agreements.

Qualification and Experience

• Matric / Grade 12 + National Diploma in Sales & Marketing
• Product understanding
• 3 – 5 years previous experience as a Sales Rep in Automotive industry/Mining
• Valid Driver’s license
• Computer Literacy
• Excellent communication skills
• Problem solving
• Presentation skills
• Negotiation Skills

Competencies

• In-depth understanding and experience with Purchasing Contracts
• Microsoft Office
• Excellent negotiation, customer service and consulting skills
• Strong market knowledge and experience
• CRM POS System
• Microsoft Dynamics
• Customer focus
• Detail Orientation
• Good analytical skills
• Creativity with resolutions
• The ability to recognise future trends
• Results Oriented in achieving and exceeding set goals
• Excellent presenting, oral and written communication skills
• Problem solving and negotiation skills
• Creative – constantly seeking new solutions
• Stress tolerance – able to handle pressure and exercise good judgement
• Time Management

Marcado como: Probe Mining Mozambique