Manager: Post-Paid Billing & Subs Admin

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

Manage delivery of the PostPaid Billing and Subscriber Administration team including people development, service reliability, data security and project yield.

Key accountabilities and decision ownership:

• Enable attainment of set SLA’s and OLA’s within Billing and the rest of the organization;
• Establish and enforce procedures, guidelines and controls to enable charging and billing services accuracy, reliability and data security;
• Managing and guiding the Billing, Backend Provisioning and eKYC support teams day to day activities;
• Monitor and analyse system performance and recommend necessary system or procedural changes enabling simple and efficient service lifecycles;
• Set short to medium term goals for the portfolio, and provide technical guidance to management.

Core competencies, knowledge and experience:

• Good interp thrive under pressure , results focus, thriving to meet Customer Expectations;
• Self-di
• ncepts;
• Ability to
• sciplined;
• Abi
• ersonal skills, ability to work well with people and helpful attitude;
• Knowledge of GSM co
• lity to constantly shift priorities.

• Degree in Information and Communication Technologies or similar;
  

Must have technical / professional qualifications:

• At least 3 years Telco\IT experience.

Key performance indicators:

• Billing services KPI’s and resilience targets met;
• Project yield targets met;
• eKYC and provisioning integrity targets met.
• Direct reports: 11

Compromisso da Vodacom

A Vodacom está empenhada em atrair, desenvolver e reter as melhores pessoas, oferecendo um ambiente de trabalho flexível, motivador e inclusivo, onde o talento é verdadeiramente reconhecido, desenvolvido e recompensado. Acreditamos que a diversidade desempenha um papel importante no sucesso do nosso negócio e estamos empenhados em criar um ambiente de trabalho inclusivo que respeite, valorize, celebre e aproveite ao máximo as diferenças individuais das pessoas – não somos apenas multinacionais, mas também multiculturais. Na Vodacom, você terá acesso ao nosso excelente programa de benefícios flexíveis que você esperaria de qualquer empresa global.

Processo de candidatura

A Candidatura deve ser feita através do site oficial da Vodacom Moçambique clicando no botão “Candidatar-se” abaixo/ao lado antes da data de validade.

Local: Maputo

Validade: 13 de Outubro de 2021

Marcado como: Vodacom Emprego Outubro, Vodacom Moçambique